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Postal Service Committed to Improving Service in New Orleans

Customers encouraged to call 1-800-ASK-USPS to report problems


NEW ORLEANS, Feb. 16 /PRNewswire/ -- At a meeting of the New Orleans City Council today, the Postal Service pledged its commitment to providing the best service possible for every household and business in the New Orleans area.

Postal Service vice president and consumer advocate Delores Killette told Council members, "I want our customers to know that we are listening to them. We understand their needs and we are working to improve our performance every day."

Killette encouraged customers with service concerns to contact the Postal Service at its toll-free number, 1-800-ASK-USPS. "We will follow up on every call and work to resolve every issue quickly and effectively," she said.

At the same time, the Postal Service is continuing its effort to reduce delays and improve the delivery time of mail entering and leaving the New Orleans area, while extending carrier delivery to even more neighborhoods.

"We will also be communicating often with customers," said Killette. "We will use every means possible, including the mail, to let them know about service improvements, the reopening of local post offices and other information about local mail service."

The Postal Service explained that the loss of its New Orleans processing and distribution center, the primary mail-processing facility for mail to and from Louisiana, and the complexities of forwarding mail for more than a half-million families and businesses, has contributed to service delays.

Operations at the New Orleans processing plant are expected to resume in the spring. Nine of 14 postal retail facilities are now operating throughout the city and letter carriers are serving 118,000 addresses on 205 delivery routes.

Killette saluted the dedication of local postal employees, many of whom had to relocate as a result of Hurricane Katrina. Many continue to commute daily to New Orleans from Baton Rouge and other locations. "The people of New Orleans have our commitment to restore service to pre-hurricane levels as quickly as we can," Killette told the Council.

Since 1775, the Postal Service and its predecessor, the Post Office Department, has connected friends, families, neighbors and businesses by mail.

It is an independent federal agency that visits more than 144 million homes and businesses every day and is the only service provider delivering to every address in the nation. The Postal Service receives no taxpayer dollars for routine operations, but derives its operating revenues solely from the sale of postage, products and services. With annual revenues of $70 billion, it is the world's leading provider of mailing and delivery services, offering some of the most affordable postage rates in the world. The U.S. Postal Service delivers more than 46 percent of the world's mail volume - some 212 billion letters, advertisements, periodicals and packages a year - and serves seven million customers each day at its 37,000 retail locations nationwide.

SOURCE U.S. Postal Service
Web Site: http://www.usps.com


POSTAL SERVICE TO CUT ELECTRIC BILL, IMPROVE ENVIRONMENT

Washington — Long committed to being an environmental leader, the U.S. Postal Service at a ceremony today in San Francisco celebrated the completion of two hybrid alternative power plants that are expected to cut in half — along with other major energy efficiency measures — power purchases and heating needs at two of the Postal Service's largest facilities in California.

The new power plants at the San Francisco Processing & Distribution Center combine two solar technologies and hydrogen-fuel-cell generation, and energy efficiency retrofits at both sites that will help achieve significant energy savings.

An initiative of the Postal Service's Shared Energy Savings (SES) program that provides alternative means to fund energy projects, the improvements at both facilities will lower annual electricity purchases by $1.2 million, or 10 million kilowatt-hours, a 46 percent reduction.

In addition, the energy-efficient equipment will reduce heating needs at the San Francisco facility by 69 percent and at the Embarcadero Postal Center by 28 percent. In total, these improvements will reduce carbon dioxide emissions by approximately 6,600 tons annually.

"Today, we are making a bold statement about how we feel about the environment," said Thomas Day, senior vice president of government relations, who spoke at the event.

"And with fuel and energy prices at unprecedented levels, we know that to manage costs, we have to respond by encouraging energy efficient programs, and more importantly, by developing solar generation and fuel-cell generation projects," said Day.

Under an SES contract, the contractor provides all the funding necessary to implement energy conservation measures. The contractor is compensated by receiving a percentage or "share" of the dollar savings attributable to the project. These energy conservation measures include renewable energy sources, such as wind power and geothermal heat pumps, combined heating and power, lighting retrofits, and building controls.

Chevron Energy Solutions, a subsidiary of Chevron Corporation, developed, engineered, and constructed the projects during the past year.

"Chevron has provided clear alternatives that will help us to reduce our energy costs, which will help save millions of dollars over the life of these projects," said Day. "In the end, we know these projects will help protect low-cost service for our customers."

The Postal Service is one of the largest owners of solar electric technologies in the country. "We're doing what we can to help reduce our environmental footprint in the community, and we hope other companies follow the lead," said Day.

In compliance with the Energy Policy Act of 2005, SES is part of the Postal Service's national energy program that is designed to help manage costs, reduce dependency on oil, and provide energy security.

According to Mike Fanning, acting manager of Environmental Management Policy, the Postal Service will expand the SES program to all 50 states by the end of February. "Our national energy program also includes utility-invoice analysis and renewable and alternative fuel vehicles, including electric hybrids and those than run on hydrogen, natural gas, and ethanol."

Since 1775, the Postal Service and its predecessor, the Post Office Department, has connected friends, families, neighbors and businesses by mail. It is an independent federal agency that visits more than 144 million homes and businesses every day and is the only service provider delivering to every address in the nation. The Postal Service receives no taxpayer dollars for routine operations, but derives its operating revenues solely from the sale of postage, products and services. With annual revenues of $70 billion, it is the world's leading provider of mailing and delivery services, offering some of the most affordable postage rates in the world. The U.S. Postal Service delivers more than 46 percent of the world's mail volume-some 212 billion letters, advertisements, periodicals and packages a year-and serves seven million customers each day at its 37,000 retail locations nationwide.

About Chevron Energy Solutions
Chevron Energy Solutions partners with institutions and businesses to improve facilities, increase efficiency, reduce energy consumption and costs, and ensure reliable, high-quality power for critical operations. Its projects reduce air emissions, extend fuel supplies and enhance indoor environments. The projects are funded by the energy savings they generate, saving taxpayer dollars. With more than two dozen locations nationwide, the company maintains in-house engineering, monitoring and project management capabilities; provides financing options; and delivers solutions designed to address each customer's particular needs.


NEW POSTAL SERVICE MAGAZINE HELPS PROMOTE SMALL BUSINESS SUCCESS

Washington, D.C. - The U.S. Postal Service has created a new resource that shares ideas designed specifically to help small business owners and entrepreneurs achieve their business goals.

Impact is a new publication from the Postal Service that will be issued in four hard copy editions and eight electronic newsletter editions annually. A video version of Impact will be distributed through various news and business websites and cable network's on-demand libraries.

According to the Small Business Administration, there are more than 23 million small businesses in the United States, providing about 75 percent of the new jobs added to the economy since 2002, and employing almost 50 percent of the private workforce.

"Impact is one more example of the value the Postal Service places on this important customer," said Anita Bizzotto, Executive Vice President and Chief Marketing Officer. "As we continue to serve small business owners, we are looking for new ways to provide the information they need and providing resources to help this entrepreneurial community prosper."

Impact will feature columnists from the business community, academia and non-profit worlds specializing in challenges faced by small businesses and solutions that save time and money. Each issue also will include case studies describing how small business owners tackled and resolved the problems facing them, with the help of mail.

The first issue leads with a column focusing on the challenge of finding qualified employees written by William Dunkelberg, chief economist at the National Federation of Independent Businesses. The inaugural issue also guides small business owners through ways to gauge customer satisfaction, the best marketing channels for connecting with customers and ensuring timely, cost-effective product delivery.

"There are a lot of resources out there for larger businesses, but small business owners have relatively few ways to network and learn from each other. We see Impact as helping to fill this need," Bizzotto said.

The print version of Impact, directed from USPS's headquarters in Washington, D.C., has an initial circulation of 300,000.

To subscribe to Impact, and to find additional resources for interested small business owners, please log on to usps.com/smartbusiness.

Since 1775, the Postal Service and its predecessor, the Post Office Department, has connected friends, families, neighbors and businesses by mail. It is an independent federal agency that visits more than 144 million homes and businesses every day and is the only service provider delivering to every address in the nation. The Postal Service receives no taxpayer dollars for routine operations, but derives its operating revenues solely from the sale of postage, products and services. With annual revenues of $70 billion, it is the world's leading provider of mailing and delivery services, offering some of the most affordable postage rates in the world. The U.S. Postal Service delivers more than 46 percent of the world's mail volume-some 212 billion letters, advertisements, periodicals and packages a year-and serves seven million customers each day at its 37,000 retail locations nationwide.

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