Monday, April 10, 2006

 

New Trends Often Miss The Point, At First

Teenage Search Angst
by Sara Holoubek, Monday, April 10, 2006
IN THE LATE 90S, I was working on a campaign to make Compaq hip. The firm attempted to buy itself coolness by sponsoring Sting's world tour and setting up a flashy set of interactive functionality on
www.Sting.compaq.com (If you're curious, I'm sure that WaybackMachine has some version or another.)
Just about every month, a higher-up would bring the collective team into a conference room and say, "So what have you come up with for broadband? We need to pitch a broadband initiative." Excited by the promise of what big pipes could allow, we would develop some very cool ideas, and then eventually, every time, conclude that, uh, no one really had broadband access yet.
This is the same teenage angst we are feeling in the search engine marketing industry today, where the technology that's available is far ahead of consumer adoption. We are stuck in the awkward period between proposing a revolutionary idea and doing what is right for the brand.
Rebel without a cause. Tired of addressing clicks and spiders, media coverage has shifted focus to mobile and video search, despite the slow consumer adoption rate. One SEM employee told me, "Everyone writes about it, but no clients are paying for it." And who blames them? It is somewhat unfair to expect a brand to underwrite a particular agency's R&D.
For the record, I believe that search will expand far beyond the interface we know today. I am so anxious to see wireless and video become reality that I just can't stand it. That being said, it is tiring to hear about fabulous new teams and technologies without any real client case studies. I would be much happier if firms said, "We have just launched an R&D team to explore, with some of our forward-thinking clients, how new search applications will evolve over time."
Unfortunately, the press releases inevitably focus on who is the first, the biggest, the flashiest, the jazziest in mobile and video search.
Just be yourself. Friend and techie colleague Keith Marran made it clear that being first was not always best when he told me, "Good applications are never about the technology, they are about filling a need in peoples' lives." This sentiment was echoed by usability guru Mark Hurst at last week's NYC Tech Meetup. Hurst reminded the technologically advanced audience to wield the craft wisely, to build useful products, as opposed to whiz-bang flashy thingies. Just because you can, doesn't mean you should. "Technology is supposed to make our lives easier," he said.
One rule of thumb is to examine your own tech behavior. For example, one SEM sales rep said, "I look at my own mobile habits, and advertising does not fit in well." Knowing that you are in the upper 1 percent of the online population, if you or your kids are not early adopters, you can bet that 99 percent of the online world is not there yet.
It just takes time. Technology is fast, and we love that. Yet speed can kill when you are responsible for a brand's marketing dollars. We need to find a balance as the technology, the agencies and the brands come together and commit dollars to building the future.
Bryan Carlton Byrd, of New Breed Wireless, has an admirably soft sell. He told me calmly a few years back, "If you are not part of the wireless New Breed today, that's OK. Someday you will be, and that may take time." He was right.
Sara Holoubek is a free agent serving the interactive advertising industry and its investors. She can be reached at saraholoubek@gmail.com.
Search Insider for Monday, April 10, 2006: http://publications.mediapost.com/index.cfm?fuseaction=Articles.showArticle&art_aid=41998
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[Editor's comments: It's often scary how newsletters come in and address things that I just happen to be working with, looking for, or thinking about...! In this case, it's wireless, or specificly, WAP. Just yesterday I was doing some research, because I realized that if a client's project could be adapted to WAP, it would be a pretty killer user of their content. In looking for information, I found quite a bit, but it seems that in the US at least, WAP's been whupped. It just has not caught on from what I can see, but I admit I only own a fake cel phone so I can use it in emergencies. Yes, it's fake. The emergency would be if I'm in public and everyone has a phone. I can pull my fake one out and not look like a real unwired freak...!. Yup, and there are more of us than you think. You know those cel phone vocal blasters everyone hates? Most of them are like me (but not me). They over compansate, not just by having a fake phone, but also letting everyone know how important they really are that they have one just like everyone else.



Anyway, I just realized that wap could really catch on big-time if it were widely adopted and here's why: Since you can't have bloated pages, you have to distill down to the important information and simple menu choces. There are times that if I had a choice to regular browsing and WAP browsing that I would love to have the little simple menus and concise screens of information that I think WAP must have (No phone, remember...?).

So, I went to wap.google.com and then fired up a WAP browser on my PC and captured what the page looks like. Talk about making things more simple....! True, this format may be a little too simple for general use, but you can see what is attractive about this, It loads quick and there is little room for any ads to be displaced, although I would not expect to be free of them forever. (hris ]


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