Thursday, April 03, 2008
Mobile Catastrophe Claims Buses and Vehicles
Farmers Insurance and Zurich Financial Services displayed the mobile catastrophe claims buses and 10 customer care vehicles at the Zurich Classic in New Orleans, March 24-31, 2008.
Los Angeles, CA - April 3, 2008 -- Farmers Insurance Group of Companies and Zurich Financial Services displayed their new state-of-the-art Mobile Catastrophe Claims buses (MCC's), and 10 of their fleet of 35 Customer Care Vehicles (CCV's) in and around the New Orleans TPC golf course during the Zurich Classic, designed and built based on lessons learned from hurricanes Katrina and Rita.
"The mobile units enable the Farmers' Catastrophe Corps to respond immediately and effectively and are the center-point for handling claims and servicing customers," explained Farmers CEO, Paul N. Hopkins. "The buses and customer care vehicles have the most state-of-the-art equipment available anywhere in the United States."
The Mobile Claims buses are 45 feet long and are built on a superior diesel platform. They are the only diesel powered buses in the insurance industry with built-in data satellite on top of the platform to service customers. They are also equipped with various advanced technology, such as built-in GPS navigation, security/safety system, noise-reduction generator, and in-motion satellite TV, which allows Command Center personnel to track inclement weather and urgent news reports when all other forms of communication are unavailable. Stationed at Farmers National Catastrophe Claims Center in Olathe, Kansas, they can be dispatched in a moment's notice to any catastrophe in the contiguous United States.
Each of the 35 Customer Care Team Vehicles consists of a Chevrolet Suburban or a GMC Yukon XL and a trailer, which is transformed into a claims-command center upon arriving at a disaster. The CCV trailers will be placed in Farmers' 29 core states and available to deploy to any disaster in any of the contiguous United States within hours of a catastrophe to help Farmers customers with claims and non-customers with emergency supplies where needed.
When not being used as a claims center, the SUV and trailer can be used as a booth at community events to promote Farmers, its programs and corporate sponsors such as m.i.l.k. (Managing Information on Lost Kids) and the March of Dimes.
At the scene of a catastrophe, Farmers' customers will be notified via the media and their agents where the Mobile Claims Center and Customer Care Vehicles will be located. Also, Farmers has a national claims number 1-800-HELPPOINT that can always be called for assistance following a catastrophe.
Farmers Group, Inc. is a wholly owned subsidiary of Zurich Financial Services, an insurance-based financial services provider with a global network of subsidiaries and offices in North America and Europe as well as in Asia Pacific, Latin America and other markets. Farmers® is the nation's third-largest Personal Lines Property & Casualty insurance group. Property and casualty products are underwritten and issued by the Farmers Exchanges and their subsidiaries, which Farmers Group, Inc. manages but does not own. Headquartered in Los Angeles and doing business in 41 states, the Farmers insurers provide Homeowners, Auto, Business, Life insurance and financial services to more than 10 million households. For more information about Farmers, visit our Web site at www.farmers.com.
Media Note:
Anyone interested in an exclusive tour of the MCC and CCV, or interview, please call Jerry Davies at 213-400-4459 or Mark Toohey at 805-907-2216. The MCC's and CCV's will be on display throughout the TPC golf course.
Media Contacts:
Jerry Davies
323-932-3662
Jerry.davies @ farmersinsurance.com
Mark Toohey
805-907-2216
Mark_toohey @ farmersinsurance.com
Press Contact: Jerry Davies
Company Name: Farmers Insurance
Phone: 323-932-3662
Website: www.farmers.com
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